PLEASE READ OUR POLICY IN ITS ENTIRETY.
Full payment is required before Ace Elite Designs begins work on any project. Payments are accepted via Paypal.
Should your service require an invoice (highly unlikely), the invoice must be paid by the date specified on the document.
Ace Elite Designs does not provide refunds for services unless Shay Shanae Designs does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made to Shay Shanae Designs, the project will begin in the time frame given to the client. It is advised that you give the project ample time for completion for these reasons: revisions may be needed, it may be a peak in the orders received and prior work received may take longer than expected. I provide a suitable timeframe, however, there may be an additional business day or two needed before I can begin if it is a busy time. If for any reason you want to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in queue, payments already received by Shay Shanae Designs will not be refunded in order to offset the loss of business. If partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. Ownership of all artwork, layouts and development will remain the property of Shay Shanae Designs and remaining work will not be sent to the client for their ownership. If the project is in it’s final stage, ownership will be transferred to client after full payment is received.
The only reason any monies will be refunded is in the event Shay Shanae Designs is unable to complete the project for personal reasons or illness.
All samples are the property of Ace Elite Designs. Samples are for viewing and approval purposes only. They cannot be copied or manipulated. Draft images of ANY kind are for the purpose of approval only.
Clients are allowed 3 revisions once they choose a concept from the samples/drafts provided. Additional revisions will incur a $5 fee per revision.
It is important to have a vision of some kind for your business so it can be relayed to me. If you want me to freestyle my ideas for your project, keep in mind our creative visions may not match. This can lead to more revisions than needed. It is best to at least have some form on concept on the project you are purchasing. Clients are required to submit all HIGH QUALITY photos and/or verbiage (text) they need for their project. Pixelated photos will not result in the best quality design. Please refrain from submitting dull phone images. Please make sure all submitted content is spell checked and not subject to copyright. Shay Shanae Designs may revise submitted content if deemed necessary for the the project. Any revisions on my end will be communicated first.
It is extremely important for Shay Shanae Designs to complete projects in a timely manner. However, due to the uniqueness of each project and client, more time may be needed for satisfied completion. Please be advised that this relates to business days only. During peak/busy times, there may be an extension in the design timeframe of 1-3 business days. Weekends and Holidays are not included in the time frame of any project.
CONTENT DELIVERY FILES/POLICY
All design only projects are sent to you ("The Client/Customer") in the form of email from me ("Shay Shanae Designs"). Logo designs will always be sent in JPG, PNG, PDF and .Ai or .PSD format. There is no additional charge for the vector format as this is an essential file format that can be scaled to any size. Other digital projects (flyers, business cards, website graphics, etc) are sent in JPG or PNG format. If a PDF file is needed, Shay Shanae Designs will need to be contacted to supply that for you.
All core PSD or .AI files remain the property of Shay Shanae Designs, even if a copy has been supplied to you. Once a project has been finalized and the files have been delivered to you, (with the exception of core files) you own the rights to what you have purchased. Copyrighting and/or trademarking your logo is solely up to you and not the responsibility of Shay Shanae Designs.
Once completed, you (the client) also give Shay Shanae Designs the right to use for portfolio and/or marketing purposes unless agreed upon otherwise.